FREE STANDARD DELIVERY AUSTRALIA WIDE

FAQs

Have a question about Mirrabooka® Protein? Find your answer here

How much are your shipping rates?

Mirrabooka offers free standard Australian shipping on all orders.  Mirrabooka utilises Australia Post to deliver your order anywhere in Australia. After your order has been shipped, you will receive a shipment email with your tracking number and details of how to track your order online. 
Same day dispatch for orders before 12pm. All finalised orders placed on our Mirrabooka Online Store before 12pm will be dispatched on the same day. Orders received after 12pm will be dispatched the following business day. Orders are shipped from Victoria and usually take 2-7 business days to deliver to most locations in Australia, however this may be impacted during busy or holiday periods or to regional/rural areas. For more information, please see our Shipping and Delivery page. 

How does Mirrabooka handle my privacy and security?

The personal information that you provide is being collected by Mirrabooka Protein to enable us to process your order and send you up to date information about new products or special offers. Your personal information will only be disclosed to other organisations to help process your order. This includes the courier service we choose for shipping your order. You can access your records and correct any inaccurate information about yourself through our My Account / Login. For more information, please see our Privacy Policy.

What is your returns and replacements policy?

Our Returns Policy includes the rights you have under Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For more information about our Returns Policy, please see our Terms and Conditions page. 

How do I order Mirrabooka?

Mirrabooka can be purchased on our Online Store www.mirrabookaprotein.com using our safe, secure and fast checkout system. Once your order has been processed online, you will receive an email confirming your order. If you have any difficulties placing an online order, please contact us anytime at orders@mirrabookaprotein.com and we will help you with your order. We accept Credit Card and Bank Transfer orders by emailing your order to orders@mirrabookaprotein.com. Please specify your Flavour, Size and Quantity, delivery address, contact phone number and we can process your order for you. You will receive a response from our Customer Care team within 1-2 business days. To purchase Mirrabooka Protein, please visit our Online Store page. 

What payment methods do you accept?

Our Mirrabooka Online Store accepts a variety of payment methods in Australian Dollars ($AUD) using Credit / Debit Card (Visa, Mastercard or Amex) through our safe and secure ANZ payment gateway, PayPal (for Members and Credit Card for Non-Members) and Bank Transfer payments. For more information, please see our Payment Methods page. 

Can I checkout as a Guest?

Yes, during Step 1 of the checkout process, simply select "Checkout as Guest'. 

How can I view my orders?

You can view all your current and previous orders on our Mirrabooka Online Store once you have registered as a user with us by logging into My Account / Login and clicking My Orders on the left hand side menu. 

How do I update my account information?

Once you have logged into My Account / Login, you can update your Account Information including your email address, billing and shipping address, contact phone number and password. 

I'm a returning customer, I forgot my password - what can I do?

Go to My Account / Login and click on the Forgot Your Password link. Enter your email address associated with your online account and you will be emailed a link to reset your password. 

I had difficulty using my Credit Card during the checkout, what can I do?

If you have difficulty using your Credit Card during the checkout on our online store, feel free to email our Customer Care team at orders@mirrabookaprotein.com with your Order Number and contact telephone details and one of our team will be in touch with you. We are able to process your Credit Card order by telephone. Please note that orders are finalised when payment has been processed. You will receive a response from our Customer Care team within 1-2 business days. For more information, please see our Payment Methods page. 

How do I finalise my Bank Transfer order?

For online Bank Transfer orders, you will be provided with details of our Mirrabooka bank account at payment selection at checkout. Simply select 'Bank Transfer Payment' at checkout to reveal our bank account details. Our bank account details will also be displayed on the customer order email that you receive from us. To speed up order finalisation for bank transfer payments, feel free to email your payment confirmation to orders@mirrabookaprotein.com. Please note that orders are finalised when payment has been cleared. For more information, please see our Payment Methods page. 

How is Mirrabooka Protein made?

Mirrabooka Protein is produced from Australian dairy cows milk, using a spray drying, ultrafiltration process under low temperature to ensure retention of nutritional and functional properties. For more information, please see our Natural Protein page. 

How is Mirrabooka Supergreens made?

Mirrabooka Greens is produced from Australian grown organic cereal leaf powders, using a low temperature drying process and twice milled to maintain nutritional properties and allow maximum absorption of nutrients. For more information, please see our Supergreens page. 

What are the ingredients in Mirrabooka Protein?

All Mirrabooka Protein products contain Australian whey protein concentrate from the milk of Australian Dairy Cows. Our Mirrabooka Natural Protein Powder is made from 100% Australian whey protein concentrate. Our Mirrabooka Vanilla and Chocolate Protein is made from Australian whey protein concentrate, natural flavour and natural sweetener. For more information, please see our Natural Protein page. 

What are the ingredients in Mirrabooka Supergreens?

All Mirrabooka Organic Greens products are a blend of Australian organic cereal leaf powders which have absorbed the suns rays and the earths nutrients to give you a slightly alkalising, antioxidant, chlorophyll, vitamin, mineral and nutrient rich superfood that can be mixed in drinks or sprinkled on food. Our Mirrabooka Supergreens are made from wheatgrass, Barleygrass, Alfalfa, Oat Grass and Spelt Grass (Certified Organic). Our Mirrabooka Wheatgrass is made from 100% Certified Organic Wheatgrass. Our Mirrabooka Organic Barleygrass is made from 100% Certified Organic Barleygrass. For more information, please see our Supergreens page. 

What is the recommended serving size of Mirrabooka Protein?

The recommended serving size of Mirrabooka Protein is one slightly heaped scoop which is 25 grams. For more information, please see our Natural Protein page. 

What is the recommended serving size of Mirrabooka Supergreens?

The recommended serving size of Mirrabooka Organic Greens is two teaspoons which is 10 grams. For more information, please see our Supergreens page. 

Is Mirrabooka Protein made from pasteurised or non-pasteurised (raw) milk?

The milk used is pasteurised- pasteurisation occurs at temperature not exceeding 72 degrees. For more information, please see our Natural Protein page. 

How long is the Best Before date on Mirrabooka Protein?

The best before date is approximately 12 months. Mirrabooka protein does not contain any preservatives. 

Is Mirrabooka Protein safe for sport?

Mirrabooka Protein is a responsible manufacturer and our products contain only the declared ingredients. Mirrabooka Protein is a 'formulated supplementary sports food'; providing a practical source of nutrients, not a 'performance supplement' (directly contributing to sports performance). While Mirrabooka products are safe for sport, if you have any concerns please consult with your doctor or dietician before consuming.