FREE STANDARD DELIVERY AUSTRALIA WIDE

Privacy Policy

PRIVACY COMMITMENT

Mirrabooka recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our corporate standard. Under law, your rights to privacy are also protected. Australian Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

GENERAL

By visiting or shopping online with our website, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes we may have made to this policy.

COOKIES

Also, we make use of “cookies” on our website. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers. We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our website. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website.This may allow us to alert you to products or offers which we think you might be interested in viewing. Most Internet browsers are set up to accept cookies.

Third parties (Google) may be placing and reading cookies on End Users' browsers, or using web beacons or similar technologies to collect information in connection with the Google Customer Reviews Program. Google may receive information about transactions conducted on the Merchant's Site(s)

 If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

WHY WE COLLECT INFORMATION ABOUT YOU

At times, we collect personal information in the normal course of providing services for our customers. These services include:

Accepting customer orders
Processing online purchases and payments
Registering an online account
Customer Service lines (including social media channels)
Processing credit card payments
Maintaining detailed information on our websites
Analyzing our website traffic

WHAT INFORMATION WE COLLECT

We may collect the following information from you: Customer Information, Usage Data and Ip Address Details

Customer information: When you make a purchase with us or sign up to our newsletter you provide us with your name, email address, shipping and billing address, payment details. This information can be used to identify you.

Usage Data: This includes general information about how you interact with our website that is collected by cookies. This information is collected by us and others (see Who We Share Information With). Cookies assign an anonymous identifier to the user.

Ip Address Details: Our servers need to know your ip address to send you our web pages to view. This is automatic. We may use your ip address to identify your geographic location, but you remain anonymous. We do not record ip addresses except when you provide information with us for security reasons, for example when making a purchase.

WHO WE SHARE INFORMATION WITH

Data may be collected directly or shared to other providers during your session on our website, in the course of making and processing your purchase, during advertising or marketing and remarketing campaigns.

We share data with Australia Post and Star Track Express (for shipping), PayPal inc. and ANZ Bank (for secure payments), Mandrill (for emails), Google (for marketing, remarketing and the Google Customer Reviews Program), and Facebook (social media links).

Some of these providers store information on servers outside of Australia. Whilst we Australian Privacy principles, we do not accept responsibility or liability for the handling of data by third parties

PERSONAL INFORMATION ACCESS

You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account and click on your name on the top navigational menu - this will take you to "My Account". If you would like to know what information we hold about you please contact us via the details set out at the bottom of this page. If you discover that there is an error or information is missing, please update your details online by signing on and visiting “My Account” and editing the relevant details. We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

SECURITY

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.

To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

Ensure you sign out when you have finished visiting our website especially if you have accessed the websites from a shared computer.

CUSTOMER CARE: PRIVACY COMPLAINTS

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Manager at customercare@mirrabookaprotein.com. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.